Premier Contact Point Pty Ltd

Councils - see how powerful BI reporting and analytics tools have helped to significantly improve decision making, planning, and customer service. ➡️ https://lnkd.in/gArPJQi4 #PremierContactPoint #LocalGovernment #CloudSolutions #CitizenEngagement

Unlock actionable customer insights and transform your CX strategies to achieve remarkable results. Come visit us at Stand #151 at The Customer Show on 7-8 May 2024, at the Melbourne Convention and Exhibition Centre (MCEC). We look forward to seeing you there. #PremierContactPoint #TheCustomerShow #CX #CustomerInsights

Local governments are leveraging AI, blockchain, and IoT to create seamless digital experiences for residents. This translates to faster service delivery, increased transparency, and ultimately, greater trust between citizens and their local council. Read more about how innovation is making all these a reality: https://lnkd.in/gHY92C8E #PremierContactPoint #CitizenEngagement #LocalGovernment

Residents expect to connect with their Council online, but many Councils are struggling to keep up. In our latest article, we share how progressive Councils are adopting cost-effective digital solutions to upgrade their services and connect with the community. Read it here: https://hubs.la/Q02pMkM90 #PremierContactPoint #LocalGovernment #DigitalTransformation

Great to be part of this magazine! A quality publication Mellissah Smith. I've enjoyed the read and looking forward to more issues!

We’re thrilled that Baw Baw Shire Council went live on Premier’s cloud contact centre solution Contact Point this week! 😀🍰 Manager Customer Service, Christian Thomas mentioned how smoothly the onboarding process went and that his team are excited by the benefits they’ll reap through the omnichannel solution. Call queueing, outbound SMS as well as Premier’s class leading real-time dashboards and historic BI reports were configured for go live. These features will be followed in the coming months by email queueing and Premier’s exclusive Message Apps feature which harnesses the power of smartphones. Baw Baw Shire Council follows a number of other Local Government customers across Australia who have migrated to Contact Point over the past 12 months, and Premier is excited to be assisting each one of them to achieve their CX goals, fully supported by its Australian based support desk. #CustomerService #Innovation #LocalGovernment

Are you laser-focused on acquiring new customers while neglecting your existing ones? It's a common trap, but the truth is: retaining existing customers is cheaper and far more profitable than constantly chasing new ones. If you’re ready to turn your loyal base into brand advocates, check out our latest blog and get practical, actionable strategies that will boost your customer loyalty and elevate your entire customer experience (CX). Read it here: https://hubs.la/Q02ksTY80 #PremierContactPoint #CX

With detailed evaluations of 35 Australian call centres, ACXPA’s report offers a roadmap for superior customer experience. Here are the key metrics you need to know and our 3 solutions to improving your customer experience: https://hubs.la/Q02gmTV30 #PremierContactPoint #CX #ContactCentres

2023 – What a ride for Premier Contact Point!! As 2023 draws to a close, we’d like to share some highlights of our best year to date. First, our people. We’ve spent decades learning, doing and improving. We are proud of our culture and our high performing team. Every day our people do everything humanly possible (and occasionally beyond) to be trusted by our Customers “to handle their most important customer interactions”. In 2023, the leader of that team, Andrew Bell reached his 30 year work anniversary at Premier. Andrew is a customer contact technology expert who has been instrumental in building, supporting and evolving the Contact Point platform and driving our team towards excellence. We also reached several important milestones in 2023. Here are two worth mentioning: We released our new Contact Point Business Plan, also called Contact Point for Business. Over the past 20 years, we’ve built a world class cloud contact centre technology platform that's being used by State and Local Government and organisations of all sizes throughout Australia (some with agents in NZ, Asia and North America). So why not make that same platform available to all businesses looking to get the most out of every customer interaction? After all, a phone system or mobile fleet with a website, email and messaging is so 2020's. It looks like the message is getting through, with our Business Plan outselling our traditional Contact Centre solution in two of the last three quarters of 2023. Whilst on sales, we enjoyed our best year of growth in over 10 years, including winning six new Local Council customers, an AFL team and a portfolio of new corporate customers. We love growth but what we love more are happy customers. Here is a quote from one customer onboarded recently: “All of a sudden, Premier has placed us ahead of where we thought we would be; we weren’t expecting to have the kind of insights we now have, until 2025/26” or another, who said “Contact Point is simple and manageable. It’s a gamechanger”. The Premier Contact Point team are all looking forward to a well earned rest over the Xmas and New Year period. But don’t worry, our Service Desk will continue to serve customers throughout the holiday period and we will remain on call 24 x 7 for any urgent issues! Finally, we wish our customers, our team, our suppliers and friends of Premier seasons greetings and a happy new year. We look forward to an even bigger and better 2024!! #premiercontactpoint #contactpoint #success #culture #teamwork #contactcentre #contactcenter #CX #customercontact #customerinteractions

It's clear that effective self-service options are crucial for today's customer experience. Customers seek convenience, speed, and options that fit their preferences. Whether it's through mobile apps, SMS chats, or conversational IVR, providing a seamless self-service experience is key to customer satisfaction and loyalty. Here's a few more reasons why you should look into widening your self-service offering: 👉 https://hubs.la/Q02bYc7V0 So, what self-service innovations are you implementing? #PremierContactPoint #SelfService #OmniChannel