Self-Improvement

Do you sometimes meet a person who works and lives in an inspired way? They appear to have a sense of purpose and a joy that comes from within. They seem to work ‘on purpose'. They know why they are here and the difference they want to make. This clarity and their purpose make them stand out from most of the people you meet. They understand that life long learning is the key to success and constructive change.

Do you envy the enthusiasm they exude? Do you sometimes wonder how to make the most of yourself? What do you want from life?

Now it is time to think about yourself and what you want from life. This is your time to work out what you want to do in the future that will bring you enjoyment and satisfaction. And now is the time to take positive action towards personal growth and change. You too can become a winner!

I have extensive experience in coaching people towards gaining new skills and achievements that improve their life. I can work in group sessions or conduct one on one coaching. I am flexible and adaptable and can develop other subjects apart from what is mentioned below.

My flexibility also means that you can access my services in person, by webcam (Skype), email or telephone. You mya choose what is the most convenient for you and you can also mix and match the modes of working together.

Now let's explore what the areas are where you could make a beginning and how we would work together:

What do I expect from you?
Participation, an open mind, willingness to contribute, understanding and fairness to your peers and one very important item - a sense of humour. My personal philosophy is that learning should be fun, so if we can learn while having a laugh, let's do it.

What can you expect from me?
Information, an open mind, understanding, interesting things to do, willingness to help you achieve the outcomes of the program, experience and a good laugh.

FOLLOWING ARE SOME SUGGESTED TOPICS FOR IMPROVEMENT:

PERSONAL DEVELOPMENT
1. Communication, Listening & Negotiation Skills
2. Body Language and Image
3. Values (Work Related and/or Personal)
4. Building Self Esteem & Confidence
5. Growing a positive attitude
6. Assertiveness skills
7. Building Resilience & Facilitating Change
8. Motivation & Goal Setting
9. Self and Time Management
10. Stress Management (Burn Out Prevention)
11. Personal Presentation, Grooming & Deportment
12. Personality Profiling
13. Team Working
14. Conflict resolution/Problem solving

COMPUTER SKILLS
1. Basic Computer Skills for Beginners
2. Job Search and Work Based computer training

JOB SEARCH SKILLS:
1. Resume Preparation
2. Application letters & forms
3. Selection Criteria
4. Career decision making
5. Labour market research
6. Vocational research calling
7. Personal Presentation
8. Interviewing preparation
9. Interviewing skills
10. Succeeding at work

PERSONAL PRESENTATION
1. First impressions
2. Creating the right image
3. Using Positive Colour in Personal Appearance
4. Importance of the right attitude
5. Grooming/Deportment
6. Body Language
7. What colours are best for you?

CUSTOMERS SERVICE SKILLS
1. Do you have what it takes/Attitude
2. What is excellent customer service
3. Appearance, body language, voice & telephone manners
4. How to handle complaints & deal with difficult customers

SALES TRAINING
1. Successes & Failures /Your attitude towards selling
2. Characteristics of successful sales people
3. Communicating your best image
4. Eliminating down periods
5. Add-on or Related selling
6. Selling by telephone
7. The difficult customer
8. Mistakes you don't want to make
9. Demonstrate your progress

TELEPHONE SKILLS
1. What image do you project?
2. Attitude/Energy levels/Voice
3. Workplace Preparation
4. Controlling and managing a call
5. Screening calls/Placing a call on hold/Transferring a call
6. Dealing with difficult/angry/complaining callers
7. Stress management