480 Collins Street, Melbourne, 3000, Australia
Established January 2008
Real-time live chat customer support services to help you provide immediate assistance via website chat.
Live chat support is when your customer service department has dedicated customer service representatives that answer the phone or emails and respond to customer inquiries. Outsourced live chat support is essentially the same thing, only multiple phone inquiries are answered immediately by highly-trained live chat agents who respond in real time, meaning no one needs to be put on hold for extended periods of time. Plus, your customer service department is no longer confined to your regular business hours of 8-4 or 9-5. With live chat support, your customers are being offered a 24/7 live chat service so they can reach out at any time with any of their questions or concerns.
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