05/08/2013
In the ideal world, everyone who sits in a salon chair would
emerge completely satisfied and confident. Unfortunately, that’s not
always the case, and since some people are afraid to return to their
original stylists, many first appointments are made to fix haircut
mistakes made at other establishments. Keep reading to learn how to
teach employees how to tackle these situations with poise and
confidence.
Speaking Poorly About Another Business is Not Ideal
Thorough consultations are a simple way to keep people from being
discouraged as they examine their reflections in salon mirrors. When a
stylist is tasked with fixing the mistake of someone else, it’s not his
or her place to take sides, become tempted to insult another person’s
lack of skills or assume that the other stylist must not have taken the
time to find out what the client really wanted.
Encourage your staff members to stay focused on turning a disaster
into something desirable. Sympathy helps, because almost everyone has
gone through a bad haircut at some point, but it’s not useful to bash
another studio. Staff members should be motivated by what they can do to
be a positive influence moving forward, not dwell on something that
happened in the past.
Make it Right
Before picking up the scissors, stylists must find out details of what clients hate about their current haircut. Sometimes beauty salon supplies
can work well in helping customers make the best of a cut, especially
if there are certain characteristics that seem overwhelming. Haircuts
should always be paired with client education, and if a former stylist
neglected that step, it can cause customers to panic and feel uncertain
about how to manage a new hairdo.
Suggest that stylists spend several minutes discussing how to improve
a cut, and also explaining why certain changes will be advantageous. If
customers feel more aware about the benefits of a new style, they’ll
bypass much of the fear that can arise after a prior bad experience.
Finally, stylists should make sure that customers don’t leave hairdressing salon chairs
until they’re completely satisfied by the results. Emphasise that
clients should never feel pressured to settle for something they’re not
fully happy with.
When your staff members are called upon to fix the unfortunate
efforts of a stylist from a competing studio, things can seem
complicated. Keep these tips in mind to ease the minds of new customers
and boost your roster, too.
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